Spark Power consumers chased for cost through debt creditors BEFORE expenses are due

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Spark Power consumers were contacted via a debt collector telling them they have been in arrears – days prematurely of while bills have been due.

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Livid consumers of the power supplier have taken to social media over the last few days to precise fear after receiving calls and texts from Opos – which describes itself as a “best supplier of debt assortment” – telling them they owed cash in advance of time.

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Spark, which has an predicted three hundred,000 consumers, stated the touch from its spouse company Opos used to be intended to be a easy reminder to quite a few consumers to pay their expenses. However it is now requested Opos to prevent its touch with consumers.

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Have you ever been affected? Tell us at information@moneysavingexpert.com.

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What have Spark Power consumers stated?

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A few Spark Power consumers have complained approximately getting texts and calls from Opos. A few tweets concerning the state of affairs can also be discovered beneath:

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‘I am concerned I’m going to get a mark on my credit score document’

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Chrystina Learn used to be one of the most Spark Power consumers contacted via Opos.

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She won a textual content pronouncing: “Your Spark Power account is in arrears. Please touch Opos urgently to make a cost or talk about your choices.”

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Chrystina advised us she were given the textual content on Monday 27 November, in spite of her invoice now not being due till Friday 1 December. She says the textual content used to be adopted via a decision from Opos.

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She stated: “I were given house from paintings on Monday 27 November to a invoice from Spark dated 22 November, pronouncing it used to be as a result of be paid this Friday (1 December).

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“I then won the textual content from Spark Power. Then the next day to come at approximately 9pm I were given a decision from a debt collector pronouncing I owed this cash and it used to be past due, so I requested to whinge as I had paid this invoice in advance within the day, and it isn’t even due till Friday.

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“I am hoping it does not have an effect on my credit standing as I am as regards to to get a loan.”

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If I have been contacted via Opos, what will have to I do?

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For those who’ve won correspondence from Opos, you will have to do the next:

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  • When you have already paid by means of Opos – your Spark account shall be up to date thus so you wish to have to take no additional motion.
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  • If you have not paid by means of Opos but – then you’ll be able to practice the guide and settle your expenses with Opos or in case you’d want you’ll be able to pay your invoice by the use of your same old way thru Spark.
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In spite of the wording, the invoice date you had prior to now agreed with Spark nonetheless stands without reference to what Opos has stated to you.

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We’ve contacted Opos for remark and can replace this tale once we listen again.

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What has Spark Power advised us?

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A spokesperson for Spark Power stated: “A small quantity of consumers will have won a moderately regarding verbal exchange from our spouse Opos. We provide our complete reassurances that this wasn’t a debt assortment realize nor will it have an effect on upon any one’s credit standing.

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“After paying attention to consumer comments, we now have reviewed the wording of this correspondence and requested our spouse to stop the marketing campaign. We might love to apologise to any person in receipt of those messages and might inspire any consumers who assume they have got been suffering from this to get in contact with our workforce on ‪0345 one hundred thirty 0835.”

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Your unique agreed invoice due date will nonetheless stand and in the event you’ve paid thru Opos, you’ll be able to return to paying by means of your same old strategies.

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