A few bank card customers STILL being charged charges in spite of ban

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A variety of councils and small companies have nonetheless been charging charges for bank card bills even after a brand new regulation outlawing the follow got here into impact on Saturday, MoneySavingExpert.com can display – at the same time as different large manufacturers were wrongly caution consumers they will be charged.

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A couple of MoneySavers have contacted us to mention they have got been charged to pay by way of card, with councils, an power corporate and an area cab company amongst the ones nonetheless levying charges on account that Saturday.

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If you are paying through card over the following few weeks, DON’T think that retail outlets and different companies have were given the principles right kind, and be careful for any additional fees. Should you consider you have been wrongly charged to pay on plastic because the new regulations got here in, tell us at information@moneysavingexpert.com.

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What are the brand new regulations?

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Given that Saturday thirteen January all surcharges for paying by the use of credit score or debit card were banned – this comprises cost strategies associated on your card, akin to PayPal or Apple Pay.

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Firms CAN nonetheless price you a reserving or admin rate as long as it applies to different kinds of cost, and you’ll be able to nonetheless be charged when you use a industry credit score or industry debit card. For complete information see our Credit score and debit card fees MSE Information tale.

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Who is STILL charging to pay by way of card?

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We’ve got been advised of a variety of companies or different organizations which might be nonetheless charging charges – listed here are a few examples:

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  • A MoneySaver from South London who requested to not provide his identify says he used to be wrongly charged a 1.sixty five% price by way of Lambeth Council to pay his council tax invoice on Saturday. He stated: “Lambeth Council informed me they no longer rate so I paid via bank card. And bet what – they surcharged me.”

    A spokesman for the council informed MoneySavingExpert that consumers will have to now not be charged for paying via bank card and introduced: “We apologise for any preliminary administrative mistakes, and can make refunds as suitable.”

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  • Isle of Anglesey County Council has admitted it is wrongly charged a few citizens and is operating to replace its techniques. A spokesperson stated: “Shoppers who’ve just lately made bills online or thru our contact-tone procedure have, sadly, incurred a surcharge. We’re recently running with our 3rd birthday celebration supplier to get to the bottom of this technical topic and the related tool can be up to date through 18 January.
                                                                       
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    “We want to apologise to those that have already had to pay a surcharge. They are going to, in fact, be refunded. The ones paying with credit score card over the telephone or in individual have now not been affected.”
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  • East London Power, a small inexperienced power supplier, has admitted it has endured to price consumers a 1% price for paying expenses via bank card after the ban got here in.

    When we defined the principles to a team of workers member on the corporate, we have been informed it is going to prevent charging the price. The group of workers member stated East London Power might even be monitoring which consumers were charged the cost, and they might accept the cash again in credit score.

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  • Native cab company Kelvin Kabs, within the Higher Glasgow space in Scotland, informed us it is nonetheless charging a 50p carrier rate to consumers who pay by way of card, and that this does not follow to those that pay via money. It says it has “no plans” to prevent charging this.

    While requested to give an explanation for why it used to be nonetheless charging this price in spite of the regulation adjustments, the executive informed us it used to be a “carrier” rate now not a “transaction” price and brought: “It is a mild gray space – consumer are welcome to pay by way of money in the event that they are not looking for that carrier.”

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We now have additionally heard a couple of identical anecdotal tales from different MoneySavers, frequently in relation to small native companies.

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Neville, from Stockport, advised us his native pizzeria used to be proceeding to switch a card rate. He brought: “That is even after appearing them it’s now unlawful.”

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Hani, from Bradford, had a equivalent revel in at a burger eating place. She stated: “I said that I might be paying by way of card they usually prompt me that there can be a 50p rate. I defined to the employee that it is now unlawful to rate consumers a rate for paying via card they usually nonetheless refused to simply accept cost and not using a price.”

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Martin Lewis

Get Our Loose Cash Guidelines E mail!

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Different companies nonetheless caution of card fees

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Elsewhere bank card customers were wrongly warned they are going to be charged charges – even if they have not if truth be told been in follow.

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The Scholar Mortgage Corporate had a message on its website online nowadays (Monday) pronouncing it charged a surcharge for bills made on bank card, despite the fact that a spokeswoman later stated this were got rid of.

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The website online said: “There might be roughly a 1.five% surcharge introduced to bills made by way of bank cards.”

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One graduate advised us: “As I are living in a foreign country I’ve to manually make bills to the SLC. I generally pay via debit card, as a way to steer clear of the 1.five% surcharge, however I assumed following the law amendment I would possibly pay via credit score card.

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“Once I attempted the website online said I might be charged an extra 1.five% for the use of the cardboard, so I deserted the cost and paid by way of debit as an alternative.” 

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An indication in a Most desirable Motel at London Euston used to be additionally noticed telling consumers that a few playing cards, together with Credit card and Visa, might incur a processing price.

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We approached Top-quality Motel for remark however have not but heard again.

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Assume you’ve got been wrongly charged to pay on plastic? Tell us at information@moneysavingexpert.com

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